Returns Policy - Returning Goods to JoBananas

Please note that we are unable to accept any returns of body jewellery where the sealed packet has been opened, due to the intimate nature of these items.

We reserve the right to refuse any unauthorised returns, and any items that are returned in a condition that prevents them from being resold will be returned to the customer. Any free gifts which were received must also be returned in sealed packaging or paid for where applicable.

Any returns must be authorised within 7 days after the day that your order is received using the Returns Request Option.

1. Log in to your account and click Returns Request (In the “View Cart” Menu on the right hand side);
2. Click on Orders;
3. Search for the order that you wish to return item(s) from and click on the invoice number;
4. Select the item(s) that you wish to return, the reason for return, required action and add any comments, then click Create;
5. Please DO NOT send anything back until you receive an email confirming that your return has been authorised, failure to do this may result in your returns being refused and sent back to sender;
6. Once authorised you will receive a returns number which must be clearly marked on the outer packaging of your return.
7. You should then send the item(s) back to us at the invoice address by an appropriate shipping method and in suitable packaging.  We will not be held responsible for any returned items lost or damaged during transit to us.

Complaints

JoBananas is committed to customer satisfaction, any complaints we receive will be treated as top priority and we aim to resolve problems quickly and effectively.  Should you wish to make a complaint, simply call our helpline on +44 (0)1386 841412, Monday - Friday 9:00am - 5:00pm (GMT)