Returns Policy
Returns Policy - Returning Goods to JoBananas
Please note that we are unable to accept any returns of body
jewellery where the sealed packet has been opened, due to the intimate nature
of these items.
We reserve the right to refuse any unauthorised returns, and any items that are
returned in a condition that prevents them from being resold will be returned
to the customer. Any free gifts which were received must also be returned in
sealed packaging or paid for where applicable.
Any returns must be authorised within 7 days after the
day that your order is received using the Returns Request Option.
- Log in to your
account and click Returns Request (In the “View Cart” Menu on the right hand
side);
- Click on Orders;
- Search for the order
that you wish to return item(s) from and click on the invoice number;
- Select the item(s)
that you wish to return, the reason for return, required action and add any
comments, then click Create;
- Please DO NOT send
anything back until you receive an email confirming that your return has been
authorised, failure to do this may result in your returns being refused and
sent back to sender;
- Once authorised you
will receive a returns number which must be clearly marked on the outer packaging
of your return.
- You should then send
the item(s) back to us at the invoice address by an appropriate shipping method
and in suitable packaging. We will not
be held responsible for any returned items lost or damaged during transit to us.
Complaints
JoBananas is committed to customer satisfaction, any
complaints we receive will be treated as top priority and we aim to resolve
problems quickly and effectively. Should
you wish to make a complaint, simply call our helpline on +44 (0)1386 841412,
Monday - Friday 9:00am - 5:00pm (GMT)