Shipping Information

 

JoBananas Shipping / Despatch Times

 FREE Worldwide shipping for all orders over £10 (UK First Class and Worldwide Airmail)

At JoBananas customer satisfaction is very important to us and we want your shopping experience with us to be a great one!

We carry a huge stock of items and ship 95% of orders on either the day that they are placed or the next business day.  We have deliveries at least twice a week from our suppliers, so if for any reason we are unable to ship your order straight away it will usually be shipped within 1-4 days of your order being placed.

If we have any problems with your order we will contact you by email or phone to let you know what is happening, so please make sure that your contact details are correct.

You can log into your account at any time and check on the status of your order by clicking on “Orders history” in the view cart box on the right hand side:

Not finished – we have not received payment for your order

Processed – we have received your order and payment (confirmed by email)

Declined – your card was declined by your issuing bank

Queued – we are currently working on your order

Awaiting reply – we have emailed you regarding your order and are waiting for a response

Backordered – we are waiting for a delivery to fulfil your order (1-4 days)

Shipped – your order has been shipped by your chosen shipping method (confirmed by email)

If you have any queries regarding the status of your order you can always contact us by email or telephone (Mon-Fri 9-5).

JoBananas Shipping Methods

Costs can be found in the Shipping Costs table on the right hand side of every page.

Please note that the following timescales are given for guidance only and we will not be held responsible for any delays.

UK Orders

First Class orders usually arrive 1-2 days after they are sent. 

If you select "Signed for" (recommended) a signature will be required upon delivery. *

"Insured" (recommended for orders over £34) insures the delivery whilst in transit and orders should arrive the day after despatch before 1pm (Mon-Thur), they will require a signature upon delivery. *

* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually holds items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.

Worldwide Orders

Orders sent by airmail usually arrive within 10 working days of being posted but may take longer depending on the postal service and delays in Customs.

Please note that items sent by this method are not insured, so we recommend that the chosen shipping method for orders over £30 is Signed for Airmail.

We only hold proof of posting receipts for 3 months - non delivery of orders must be reported within this time scale.