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JoBananas FAQ

Category: News
Posted: 30-01-2014 09:46

So you have found our online Body Jewellery Shop but are wondering why you should buy from us, we will try and answer questions that you may have.  You are always welcome to email or call us on 01386 830060 and we will try to help in any way that we can.

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Buying Body Jewellery over the internet can be a daunting experience, but that doesn't need to be the case now you have found our website.  At JoBananas we have been selling Body Jewellery through our online shop since 2001!

Here we will try and answer any questions that you have and that will hopefully make your online shopping experience a less stressful one!

Where is JoBananas?
We are in the United Kingdom but we ship Worldwide.

How quickly do you send orders?
We carry good levels of stock at our warehouse so most orders are sent within 1 business day.
We get deliveries from our suppliers several times a week so If any item is out of stock when we pack your order it will usually only be delayed by a day or 2, if it is likely to be longer than this we will notify within 3 days of you placing your order by email and tell you when it should be available, we always give you the option of having an an alternative item or a refund if you prefer not to wait.

If you are in a hurry for your order, please do contact us to check on stock availability before placing the order.

How much is Shipping?
To see details of our shipping prices and options please click here.

Is the jewellery that you sell good quality?
Our jewellery is very high quality, our Steel is 316L Surgical Steel and our Titanium is Grade 23 (or 6AL-4V ELi) medical grade.
You can be confident that we check all jewellery before sending it and if you have any problems at all we always endevour to help in any way that we can.
We anodise all of our Titanium Body Jewellery in house, which means that we can offer lots of different colour choices including unusual Titanium colours such as Peach, Bronze, 2 Tone Purple Blue and Teal.
We also do our own Gold Plating which enables us to offer a huge range of Gold Plated Body Jewellery designs.

How do I know what size I need?
Please have a look at our measuring guide it is very important when you buy Body Jewellery that you purchase the correct size (just like buyng clothes or shoes).  You will need to know the thickness of the jewellery and the length or diameter that you require.  This is fairly easy to measure but if you are unsure your piercer should be able to advise.

Are your Plugs / Tunnels sold in pairs?
Unless otherwise stated in the item description all of the products that we sell are sold individually.  Some people only stretch one ear lobe, or have 2 stretched ears at different sizes, so we sell plugs and tunnels as singles, if you would like 2 you would need to put 2 in your shopping basket.

Can I telephone with my order?
Unfortunately in order to be PCi compliant we are not allowed to take payment details over the telephone, so I am afraid that we cannot accept telephone order.  You can pay on our website using your debit or credit card or Paypal.

Please have a look at our Customer Testimonials to see what our customers have to say about their shopping experience, it would be great if you would add your own too.

We really hope that the information provided will be helpful, but we are here to answer any queries that you may have, please email or call us on 01386 830060 and we will help in any way that we can.

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