Returns Policy - Returning Goods to JoBananas
Please note that any items that are:
- Gold / Rose Gold Plated
- Anodised (coloured) Titanium
are made to order specifically for you, based on your choices. These items are not returnable - Please check carefully before ordering! This is in line with Distance Selling Regulations (DSR).
Any other returns must be authorised within 14 days after the day that your order is received by sending an email to sales@jobananas.com. Please note that we are unable to accept any returns of body jewellery where the sealed packet has been opened, due to the intimate nature of these items. We reserve the right to refuse any unauthorised or declined returns, and any items that are returned in a condition that prevents them from being resold will be returned to the customer.
When returning jewellery to us please send in a suitable protected bubble wrap envelope similar is quality to the one you received your order in. Please do not send items back in standard letter envelopes. The contents will possibly be damaged or lost as it goes through the postal system.
Complaints
JoBananas is committed to customer satisfaction, any complaints we receive will be treated as top priority and we aim to resolve problems quickly and effectively. Should you wish to make a complaint, simply call us on +44 (0)1386 830060, Monday - Friday 9:00am - 3:00pm (GMT)