Shipping Information

JoBananas Shipping / Despatch Times

At JoBananas customer satisfaction is very important to us and we want your shopping experience with us to be a great one!

We carry good levels of stock at our warehouse and we aim to despatch orders on either the same or next business day wherever possible. Obviously from time to time a size or colour option may be temporarily out of stock but we get deliveries from our suppliers several times a week so we are not usually out of stock for long.

If you are in a hurry for your order, please do contact us to check stock levels before placing your order. You can phone, email or get us on the online chat feature on our website.

If your order despatch is likely to be delayed by more than 3 business days we will email and let you know when your order is likely to be shipped.

We send emails upon despatch of your order so we keep you informed every step of the way.

If there are any issues (for example if we need to check your address), we will contact you by email or telephone to let you know what is happening, so please make sure that your contact details are correct.

You can log into your account at any time and check on the status of your order by clicking on “Orders history” in the view cart box on the right hand side:

Paid – we have received your order and payment (confirmed by email)
Awaiting Picking – Waiting for a delivery to fulfil your order if this is likely to be longer than a few days we will contact you by email
Shipped – your order has been shipped by your chosen shipping method (confirmed by email)

If you have any queries regarding the status of your order you can always contact us by email or telephone (Mon-Fri 9-5).

JoBananas Shipping Methods 

Costs can be found in the Shipping Costs table at the top of this page.

Please note that the following timescales are given for guidance only and we will not be held responsible for any delays.

UK, Europe and Worldwide Orders 

Cyprus Post orders usually arrive 5-7 days after dispatch.

If you select "EMS Tracked / Signed For" (recommended) a signature will be required upon delivery. *

* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually holds items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.

You are responsible for any customs and additional tax charged by your country.